FAQ - Frequently Asked Questions

Frequently asked questions

You did not find the answer you were looking for?

>> Ask the Customer service


Are you using a Trial version and you need help?

>> Visit the Support Center

General

  • What are the minimum system requirements for progeCAD?
  • Microsoft Windows® XP, Windows® Vista, Windows 7®, Windows 8® or Windows 8.1®
    Intel Pentium® IV or AMD equivalent. Anyway more powerful processors are strongly recommended.
    2 GB RAM (minimum recommended)
    4 GB of hard disk space
  • How to register progeCAD?
  • If you are using progeCAD 2008 or a later version follow the instruction of the registration wizard (automatically shown when you start the registration procedure).
    If you are using an older product, please get in touch with the customer care.
  • I noticed that IntelliCAD is distributed under the name of
    several different companies. Why?
  • IntelliCAD is a product which was developed by a consortium of several companies from around the world.
    This guarantees the support needed in case of any problems arising from such a vast software project.
    Every company participating as trading member to the ITC consortium can distribute products based on IntelliCAD technology.
    This kind of co-operation guarantees the basic functionality and compatibility.
    To the basic characteristics of IntelliCAD, progeCAD has added a great many "improvements and additional functions" which make progeCAD the best version distributed of IntelliCAD currently available on the market.
  • progeCAD is a CAD program sold at one tenth of the
    price of rival products; how can its characteristics compare?
  • The best way to assess progeCAD's actual features is to try the product.
    In this way it will be very easy to understand whether the characteristics declared actually are what they are
    advertised to be.
    Please use this link to obtain a "trial version"
  • I'm using the progeCAD Trial version, how to do if I need
    some help?
  • Please check the Technical section on the Frequently Asked Questions (FAQ) page.
    Be also sure to visit the support page.
  • I have some pre-sales questions
  • Please check the Orders & Sales section on the Frequently Asked Questions (FAQ) page.
  • I need technical support for my registered progeCAD Product
  • Please access the customers reserved area.
  • I need technical support for my trial version of progeCAD
    Product
  • Please check the Technical section on the Frequently Asked Questions (FAQ) page.
    Be also sure to visit the support page.
  • I need technical support Wintopo, Raster to Vector module
  • Please join the Yahoo Group for Wintopo
  • Where can I find the manual in PDF?
  • PDF manuals for the progeCAD Professional software can be found in the Manuals and Info Resources tab on the Media/Video page of the website: http://www.progesoft.com/en/media  Otherwise, you can refer to the Help section of the software itself in the main menu Help -> Help or by pressing F1.

Installation/Registration

  • What are the minimum system requirements for progeCAD?
  • Microsoft Windows® XP, Windows® Vista, Windows 7® or Windows 8®
    Intel Pentium® IV or AMD equivalent. Anyway more powerful processors are strongly recommended.
    2 GB RAM (minimum recommended)
    4 GB of hard disk space
  • Registration of progeCAD license
  • If you are using progeCAD 2008 or a later version follow the instruction of the registration wizard (automatically shown when you start the registration procedure).
    If you are using an older product, please get in touch with the customer care.
  • Uninstallation of progeCAD
  • progeCAD From 2008 upward:
    Uninstall progeCAD ® from the PC so far used, through the the menu:
    Start> Programs> progeCAD 200X pro ENG> Uninstall progeCAD Pro 200X
    Choose how uninstall "Automatic".
    NB. This procedure is also valid for all USB versions.
    For earlier versions to progeCAD 2008 not USB version:
    Uninstall progeCAD ® from the PC so far used, using the item in the menu:
    Start> Programs> progeCAD 200X pro ENG> Uninstall progeCAD Pro 200X
    Choose how uninstall "Automatic"
    IMPORTANT: When you uninstall, the uninstall code (LTC) will be displayed during removal.
  • Move a progeCAD license
  • For progeCAD 2008 and later versions
    Uninstall progeCAD ® from the PC so far used, using the item in the menu:
    Start> Programs> progeCAD 200X pro ITA> Uninstall progeCAD Pro 200X
    Choose how uninstall "Automatic"
    licenses without USB key
    Proceed to the new PC
    Follow the wizard of registration to obtain a new authorization code
    licenses with USB key
    Proceed to the new PC
    Start the registration process by completing the first mask, indicating the serial number.
    When prompted to insert the USB key
    For earlier versions to progeCAD 2008
    Uninstall progeCAD ® from the PC so far used, using the item in the menu:
    Start> Programs> progeCAD 200X pro ENG> Uninstall progeCAD Pro 200X
    Choose how uninstall "Automatic"
    licenses without USB key
    IMPORTANT: Note the code uninstall (LTC) that appears when uninstalling
    Proceed to the new PC
    Follow the wizard of registration to obtain a new authorization code
    Indicate when requested that the software has already been registered once
    Enter the code uninstall (LTC) in the mask.
    licenses with USB key
    Proceed to the new PC
    Start the registration process by completing the first mask, indicating the serial number.
    When prompted to insert the USB key
  • Hard-disk damage.
  • progeCAD From 2008 onwards:
    After reinstalled progeCAD start the registration process.
    Follow the wizard of registration to obtain a new authorization code.
    For progeCAD 2007: (license without key USB)
    After reinstalled progeCAD start the registration process.
    Then indicate that the software has already been registered.
    Indicate that you do not have the code LTC and proceed following signs appear.
    In this way, automatically receive a mail with the new CODE REGISTRATION.
    For earlier versions to progeCAD 2007: (license without key USB)
    After reinstalled progeCAD start the registration process.
    Follow the incazioni as if it were the first registration.
  • It was not possible to obtain the uninstall code (LTC). Only for 2007 and earlier.
  • For progeCAD 2007: (license without key USB)
    After reinstalled progeCAD start the registration process
    Then indicate that the software has already been registered
    Indicate that you do not have the LTC code and proceed following signs appear.
    In this way, automatically receive a mail with the new CODE REGISTRATION.
    For earlier versions to progeCAD 2007: (license without key USB)
    After reinstalled progeCAD start the registration process.
    Follow the indication as if it were the first registration.

Drawing

  • When I open a drawing made with AutoCAD the text is not properly aligned. How can I solve it?
  • It is a matter of font. The drawing opened uses an AutoCAD font. Anyone who owns a regular AutoCAD licence can use, besides the numerous fonts available with progeCAD , also the fonts supplied with AutoCAD. Just open the Tools menu. Under Options in Path/File in Fonts, add the fonts' installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts. For the 2000 version of AutoCAD the simplex font can be found in Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000. This guarantees a perfect display of any project using the simplex.shx font.
  • While using the program, the pointer leaves a trail on the drawing area. How is it possible to eliminate this problem?
  • To eliminate this problem, it is necessary to reduce the hardware acceleration of the graphic hardware. To do this, in the Screen section of the Windows Control Panel, use the advanced settings relative to the graphic hardware's properties.
  • Can I use AutoCAD's fonts (the .SHX files) with progeCAD?
  • Anyone who owns a regular AutoCAD licence can use, besides the numerous fonts available with progeCAD, also the fonts supplied with AutoCAD.
    To do this, open the Tools menu, under Options in Path/File, in Fonts add the fonts' installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts. For the 2000 version of AutoCAD the simplex font can be found Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000. This guarantees a perfect display of any project using the simplex.shx font.
    If when progeCAD was installed on your PC an AutoCAD installation is already present, the font path will be automatically added to the standard ones.
    The fonts used for the drawing's text depend on the text's style.
    With progeCAD it is possible to specify the font to be used in place of other fonts.
    Sometimes it may be necessary to use only some types of font for a drawing, or to convert the fonts used into different fonts.
    To this purpose the font mapping tables can be used.
    If for example drawings are shared with other AutoCAD users, a font mapping table can be used in order to specify the alternative font progeCAD must use for the text originally created in a different font.
    The font mapping table (FMP) is an ASCII file containing a font mapping for each line.
    Each line contains the basic name of the font file (without the path) followed by a semicolon (;) and the name of the alternative font file with the relative extension (for example .shx or .ttf).
    It is for example possible to type the following string in a font mapping table in order to specify that the romanc.shx font file must be substituted by the IC-romans.shx font file.
    romanc.shx;IC-romans.shx
    progeCAD comes with a default font mapping table included in the file ICAD.FMP, which is stored in the progeCAD folder.
    This file can be modified with any ASCII text editor. It is also possible to specify a different table file in the Options dialogue box or by means of the FONTMAP system variable.
    How to specify a font mapping table
    1 From the Tools menu choose Options.
    2 In the Paths/File list
    3 Insert the mapping file name (.fmp) in the 'Font Identification' box
    progeCAD's original setting uses icad.fmp; if no substitution of font is needed, delete or rename the ICAD.FMP file.
    Also remember that...
    Is it possible to use AutoCAD's fonts (the .SHX files) with progeCAD?
    Yes,progeCAD is compatible with AutoCAD fonts file .shx.
    To do this, open the "Options" menu and select the "File Paths" tab; then add the fonts' installation path under "fonts".
    For ex: C:\Program Files\AutoCAD R14\fonts;c:\Program Files\AutoCAD R14\support
    If when progeCAD was installed on your PC an AutoCAD installation is already present, the font path will be automatically added to the standard ones.
    If you have original AutoCAD Fonts and want to avoid font substitution of standard ones (Ex. ROMANS.SHX SIMPLEX.SHX)
    You also must open the font mapping file, icad.fmp and either delete or comment out the line that makes a font substitution for your AutoCAD font.
    For example, suppose you have simplex.shx located at C:\ACADFONT and you click on Tools on the menu bar and then Options to identify C:\ACADFONT as an alternate font directory. But when you open a drawing that uses simplex.shx, the program continues to substitute ic-simplex.shx.
    The solution is to open icad.fmp with a text editing program and either delete the line simplex;ic-simplex.shx or comment it out so that it reads:
    ;simplex;ic-simplex.shx
    Then the next time you launch the program it will no longer substitute ic-simplex.shx for simplex.shx.
  • The movement of the cursor on the drawing area is erratic; what can I do?
  • This is a problem that generally depends on the settings of the FlyOver snap (advanced snaps).
    Fly over snaps are a special mode of object Snaps which allow a user of progeCAD to display immediately the relevant points of objects (endpoint, centre, midpoint, intersection, etc.).
    For complex drawings (several drawn entities) or if a PC is not very fast, the use of this mode can overload the computer.
    Should any problem arise, only one value at the time should be set (for ex. only End, Centre, Intersection, etc.); alternatively this function should be disabled and object Snaps should be used only when necessary by means of the relative toolbar.
    To set the Object Snaps, position the cursor over the Esnap writing situated on the right at the bottom of the progeCAD screen and press the mouse's right button.
    From the menu, select 'Settings'
    The required snaps should then be selected from the control window.
    The FlyOver button can be used for activating the settings of FlyOver Snaps.
  • Text string has wrong fonts even if I've copied them on my computer
  • - Check if the font path is specified correctly in progeCAD options. From Tools->Options choose Path/Files tab and insert the correct path for your fonts. You can add more different paths separated by a semicolon ;
    - progeCAD makes an automatic substitution of fonts not available, check file icad.fmp (it is stored into progeCAD main directory), if a font substitution is present for one you have on the disk, delete this row. Font substitution syntax is OriginalFont;OptionalFont
  • I inserted an OLE Object and now I cannot open it anymore. What should I do?
  • This problem arises when external references (Xrif) are used and its re-occurrence can be erratic.
    It could happen even after opening and saving the drawing several times.
    It relates to all OLE objects that can be inserted (images, Excel Spreadsheets, Word Documents, etc.)
    If you have this problem, you just need to delete the file with .vbi extension and the same name as your drawing found in the same directory as the .dwg file.
  • I can not open a drawing.
  • Where:
    01. An error message is displayed and the drawing is not opened.
    02. An error message is not displayed but the drawing won't open.
    03. It began the loading of the drawing but after the operation is completed or before it progeCAD ® goes wrong.
    In all these cases, the file may be corrupted, so recovery is needed:
    -- Start progeCAD ®
    -- From the File menu choose "Recover"
    -- Select the damaged files and confirm
    -- After the procedure so that the operations take effect on the drawing it is necessary to save it.
    It is recommended that you use the "Save as" command assigning another name to the recovered file to avoid losing in this way any definitive information that was not recovered.
  • When open a drawing, the content of the parts are different.
  • Where:
    The drawing is open, but some of its details are not present
    In this case, the file may be corrupted, so recovery is needed:
    -- Start progeCAD ®
    -- From the File menu choose "Recover"
    -- Select the damaged files and confirm
    -- After the procedure so that the operations take effect on the drawing it is necessary to save it.
    It is recommended that you use the "Save as" command assigning another name to the recovered file to avoid losing in this way any definitive information that was not recovered.
  • Display the thickness of lines in the work area
  • -- Click on the button "LWT" in the status bar of progeCAD ® to enable or disable the display of line width.
    OR:
    -- From the Tools menu, choose " Drawing Settings" .
    -- Under the "Display", under the label "Change settings:" choose from: "lineweight."
    -- Select the "display lineweights".
    -- Exit the form confirming the button "Ok"
  • Some texts are not displayed properly
  • The font used in the drawing is not present on the PC on which progeCAD ® is installed. Font installation is required.
    or
    Make sure that a font search path is present among those displayed in the menu Tools -> Options -> Paths/File -> Fonts. If it is not, add the character ";" after the queued existing routes and then the font path.
    or
    Verify that the font replacement is not active. Open with a text editor (eg: "Notepad" Windows) the file "icad.fmp" that is situated at Start menu of Windows -> All Programs -> progeCAD 2XXX Pro ENG -> Utility -> User Support Folder.
    Example:
    The font not properly displayed is "romans". After verifying the installation of the font on your system and therefore the presence of the full path among those displayed in the fonts location (Tools -> Options -> Paths/File -> Fonts), open the file "icad.fmp" and remove the row with the following content: "romans; ic-romans. shx. " This will avoid the replacement of fonts.
  • Copy and Paste does not work. I can not copy the drawing in another drawing.
  • The reason could be that the drawing from which are copied entities was closed.
    -- Make sure the file from which they were copied entities is still open.
    -- If it proves closed: open the file of the drawing of origin, select entities to be copied from the Edit menu and choose "Copy" or "Copy with point basis."
    -- Open or move in the drawing of destination without closing the drawing of origin, Edit menu and choose Paste "or" Paste in Coordinates original ".
    NOTE
    The right way to copy is always use the command "Copy" from the Edit menu.
  • After the copy of part of a drawing, the type of line in the drawing of destination is different than that of origin
  • The variable "LTSCALE" of the drawing has been set to a different value.
    Check the value of variable "LTSCALE" in the drawing of origin, typing in the command bar: "LTSCALE" then press ENTER
    Moving in the drawing of destination and repeat the operation of the preceding paragraph.
    If the value of variable in the drawing of destination is different, change typing in the command bar the new value
  • The hot key of zoom and pan.
  • wheel of the Mouse
    rotation -> Zoom IN and Zoon Out
    pressed -> Pan in the active window
    double-click -> Zoom Extension in the Active
    CTRL + Left mouse button pressed -> 3D orbit in the window Enable
    CTRL + SHIFT + Left Mouse button pressed -> Zoom IN and Zoon Out the window
    CTRL + SHIFT + Right Mouse button pressed -> Pan in the Active
    SHIFT + mouse-> Pan in the Active
  • Manage the big fonts.
  • If the font used in the drawing is not present on your PC, install it to see the drawing properly.
    If you can not, when you open the drawing with progeCAD, a selection mask for fonts substitutes appears.
    Choose the character compatible with the one to replace.
    NOTE
    To ensure sound management of Bigfonts installed you must change the file Bigfont.ini
    Start -> All Programs -> progeCAD 2XXX pro ENG -> Utility ->User Support Folder
    this file specifies the language to which the installed font belongs.
    SYNOPSIS:
    "Name of the font with"; " language reference number"
    CODES OF REFERENCE LANGUAGES:
    JAPANESE_CODEPAGE_INDEX = 1,
    TRADITIONAL_CHINESE_CODEPAGE_INDEX = 2,
    KOREAN_CODEPAGE_INDEX = 3,
    SIMPLIFIED_CHINESE_CODEPAGE_INDEX = 5
    Example
    for a font that is called chinas_fzhjt.shx in simplified Chinese, you will add a row
    chinas_fzhjt.shx; 5
  • PDF to DXF does not work
  • For versions until 2007
    WARNING: Do not open the file Dwg, in which you want to insert the PDF as DXF by double-clicking the file. For proper loading function VBA, which manages the command PDFtoDXF, start progeCAD and open the file Dwg with open command.
    The problem was resolved by the 2008 version.

Print

  • I cannot print my drawings?
  • - Update your printer drivers from the website of printer's supplier
    - Verify from drivers configuration, printer job is managed by the computer not by the printer. Some printers doesn't have enought memory for print drawing from progeCAD
    - Expecially on Win 9x and Win ME systems, RAM management is weak and some complex drawing cannot be printed. If you have error message or system hangs, please add RAM to your computer.
  • Some print options are not available?
  • - Update your printer drivers from the website of printer's supplier
    - If available, download and install an updated driver for printer supplier website.
    - If progeCAD doesn't accept some settings available from your system driver, please try to set them directly from the control panel.
  • Printing rotation doesn't work?
  • - Update your printer drivers from the website of printer's supplier
    - System drivers shipped with operating systems, could be not full compatible with your printer, so some options supported by your printer, could be unavailable. If available, download and install an updated driver for printer supplier website.
    - Landscape plot works
  • Where are print information stored?
  • Stored Into the system registry:
    - 'Save changes to Layout' check box value
    - 'Use Setting from' check box value
    - Header and Footer
    Stored into the drawing:
    - Print Area
    - Fit print area to size of page
    - Scale
    - Print origin
    - Use Line Weight
    - Printer
    - Paper Landscape/Portrait
    - Units
    - Upside down set
    Stored into CTB files:
    - Pens color related to colors table
    - Lineweight related to colors table
    - Linetype
  • General Problems with printing and Plotter / Printer configuration
  • The printing in progeCAD ® is based directly on the configurations of printer driver device chosen.
    The configurations of customization (file. Pc3 AutoCAD ®) are not currently managed.
    Make sure anytime you have installed the latest drivers for your operating system.
    For additional information on drivers of device used, consult the manual or the manufacturer's website.
  • Print with thicknesses of the lines. The thickness of the lines is not correct in print preview.
  • -- Ensure that the option "print lineweights" in the mask "Print" in "Advanced", is selected.
    If the thickness of lines is set from a file of the print. Ctb
    -- Make sure also that in the file. Ctb are configured right thickness in relation to colours.
    If the thickness of lines is set from a file of the print. Stb
    -- Make sure your file. Stb are configured right thickness in relation to the styles
  • Creation of personlized dimension format.
  • Like all the print, depends solely by means of printing installed.
    -- Open the design to be printed
    -- Start the Print command
    -- Select the tab Operative (plotter, printer or output file) in the mask Print
    -- After selecting the means of printing you want, click the Properties button
    You'll see the driver interface printing device that allows the creation of custom size (if provided by the manufacturer).
    For additional information about creating customized formats the device used, consult the manufacturer's manual.
    Attention:
    If progeCAD ® did not save customized formats, you must move from the Control Panel> Printers Windows
  • How to print a drawing as PDF
  • -- Access the mask "Print", choosing from the File menu command "Print"
    -- Select from printers: "progeCAD PDF Wizard"
    -- Through the button "Properties" configure, if necessary, the parameters of the print as a common printer.
    -- Setting the parameters of scale, position paper print area pens.
    -- Ask if necessary preview and launch printing.
    -- At the time of printing will be asked a name for the PDF file to be generated, and its path.

Rendering

  • Save a rendered image to disk
  • Save the last image rendered:
    From the View menu choose "Rendering" and then "Render Options."
    -- In Tab Rendering press the button "Save Last Render." (or Visual. Last Render to see the screen image of render made)
    -- Specify path and name, by extension, for file and confirm.
    Save the render directly to file:
    From the View menu choose "Rendering" and then "Render Options."
    -- In Tab "Renderizza to file" to define the desired size and press the button "Render"
    -- Specify path and name, by extension, for file and confirm.
  • Where can I find the manual in PDF?
  • The manual printable PDF (manual.pdf) is saved in the Help folder that is located in the main program.
    Es. "C: \ Program Files \ progeSOFT \ progeCAD 2XXX Pro ENG \ help \ manual.pdf"

Documentation / Help

Updates

  • How do I know the version number that I have installed?
  • Open progeCAD ®.
    Help menu -> About progeCAD
    The mask is written the exact number of installed version.
  • Where can I find the latest update of my version of progeCAD?
  • In the support area you will find the downloads to update your progeCAD to the latest version.
    NOTE
    progeCAD 2008 and upward has an Updater that automatically alerts you of updates and promotions.

Demo versions

  • Where can I find help for progeCAD Trial version?
  • Please visit the Trial versions forum.
  • More commercial and technical info of product
  • Follow the link for the product you are looking for at the site's products page.

Resellers

NLM Licenses

  • How to register an NLM server?
  • progeCAD 2010
    Detailed instructions can be found here.

    progeCAD 2009 or earlier
    01. From Start menu —> All Programs , choose progeCAD 2XXX NLM section, then Register NLM license.
    02. Specify all the requested information (the serial number is in the e-mail you received from progeCAD), then press Next>.
    03. Select I don’t have an Authorization code.
    04. Select the registration method you prefer. E-mail registration is
    recommended.
    05. By choosing an e-mail or Fax registration, the registration form will appear. Fill it in with the required information, the bolded fields are mandatory. Press Next>.
    06. Proceed with the registration following the instructions of the forms to send FAX or e-mail.
    07. Once you have received the Authorization code, follow these steps: From Start menu —> All Programs, choose progeCAD 2XXX NLM section, then Register NLM license.
    08. Copy and insert the authorization code you received in the specified field, then press Continue.
  • How to register a client NLM?
  • progeCAD 2010
    Detailed instructions can be found here.

    progeCAD 2009 or earlier
    01. Install progeCAD 2XXX Professional on a client PC. From Start menu —> All Prgrams, choose progeCAD 2XXX section, then Register progeCAD 2XXX.
    02. Specify all the requested information (the serial number is in the e-mail sent by progeCAD), then press Next>.
    03. progeCAD shows you the default connection server data.Leave the default settings. (you can check your server IP by inserting your server name and pressing a “Check DNS” button).
  • How to change the communication port?
  • progeCAD 2010
    Detailed instructions can be found here.
    NOTE: if NLM server has been moved or its communication port changed, the window asking for ip and port is opened automatically at progeCAD start. Anyway, in order to force this dialog it's enough to run registration.exe with the SETSERVERDATA parameter. For default installation the command is the following:
    "C:\\Program Files\\progeSOFT\\progeCAD 2010 Professional ENG\\registration.exe" SETSERVERDATA

    progeCAD 2009 or earlier
    To modify the comunication port used by Network License Server,(usually not required) edit (using a simply text editor such as Notepad) pserver.ini that you can find in the installation folder (usually c:\program files\progesoft\netprot).

General

  • I noticed that IntelliCAD is distributed under the name of several different companies. Why?
  • IntelliCAD is a product developed by a consortium that includes companies from all over the world.
    This ensures the necessary forces to tackle issues related to a software project so large.
    Every company that participates as a member commercial consortium ITC, may distribute products based on IntelliCAD technology.
    This ensures that functionality and compatibility base are guaranteed by this form of cooperation.
    progeCAD adds to the normal characteristics of IntelliCAD a large number of improvements and additional capabilities, which make progeCAD, the best distribution of IntelliCAD currently available on the market.
  • progeCAD is a CAD program which costs a tenth of competing
    products, how can you promise that its characteristics are
    comparable?
  • The best way to verify what are the actual characteristics of progeCAD, is to test the product.
    This will make it very simple to understand if indeed the declared characteristics are true.
    Get a free evaluation version now!
  • In my business I need to use software applications that add features specific to a generic CAD. There are applications for progeCAD ®?
  • Thanks to powerful API programming (support language for writing programs) at its disposal progeCAD®, the construction of simple routine or complete and complex applications is very easy.
    There are many applications on the market, produced by independent companies and working with progeCAD ®.
    Thanks to the high degree of compatibility between the programming interfaces of progeCAD ® and AutoCAD ®, it is very easy to adapt existing applications to run on this platform.
    Thanks to the increasing spread of progeCAD ®, we expect that many of the applications on the market for the platform AutoCAD ® will be carried on progeCAD ®.

Order Information

  • Where can I buy?
  • progeCAD sales are handled by appointed resellers or through the online shop. If we do not have a distributor/dealer in your Country you can buy our products online.
  • What payment methods do you accept?
  • What payment methods do you accept?
    Through Cleverbrige, the leading online sales provider are accepted: Visa, Mastercard, American Express, JCB, Paypal, Wire Transfer, Checks, Money Order and other local payment systems available in specific countries
    You can safely enter your entire Credit Card number on the Cleverbdrige secure server, which encrypts all submitted information.
  • When will my credit card be charged?
  • If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.
  • Can I order without a credit card?
  • The progeCAD On-Line Store accepts Credit Cards and Purchase Orders with Wire Transfer as acceptable payment forms.
  • What address should I enter in the billing information screen?
  • For credit card verification on, address is not required (on the Bank side form you must provide a valid email address). The invoice will be made based on data placed on the order form on progeCAD.com or cleverbridge.com
  • Do I have to pay sales tax?
  • Cleverbrige charge applicable sales tax (20%) for orders from Italy and from EU Countries if a VAT number is not supplied. Sales tax is automatically computed.
  • If I order more than one license, does progeCAD offers a discount plan?
  • Please check the discount page

Download and product activation

  • How do I get my serial numbers?
  • Serials numbers will be sent by email after the payment confirmation. For new licenses with Credit Card payment serials are sent immediately. For upgrades after the verification of your previous license. With Wire Transfer payments, serials are sent after bank verification (this takes some days) .If you lost or have not received your serials, use: Customer Service Request Form
  • How do I get my Authorization codes?
  • Authorization codes will be sent after the registration process.
    Enter the Authorization code
    If you are using progeCAD 2008 or a later version follow the instruction of the registration wizard (automatically shown when you start the registration procedure).
    If you are using an older product, please get in touch with the customer care.
  • My serial number or Authorization code is not working?
  • First, make sure you have the correct serial number or Authorization code. If it is still not working please contact our Customer Service.
  • What if the download stops before it is complete?
  • Incomplete setup files cannot be used for installation, therefore, if your download stops or is interrupted before it is complete, you must restart it.
    Should any downloading problems arise, we suggest a downloading specific software is used, which allows resuming of downloading in the event of problems.
    Monster Downloads GetRight
  • I have finished downloading where do I find it?
  • The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
    If you know the filename, you can do a search on your computer for it.
    Do not rename the file you're downloading, it may cause installation problems.