progeSOFT's Helpdesk is based on a personal ticketing system.

A new assistance request must be inserted through the 'New Request' menu

After its insertion, the request will be considered 'Open' and the staff will be able to read it.

When the staff inserts a reply, the user receives a notification email and he will be able to see the reply on the web.

The user can reply to the staff with new comments and information.

When the staff considers the request satisfied, it becomes 'Closed'

If it is needed the user can re-open the request

More than one request can be inserted at a time